Returns & Exchanges
Your satisfaction is our priority
Return Policy
We offer a 30-day return window from the date of delivery. Items must be unopened, unused, and in their original packaging to be eligible for a return.
- Return Window: 30 days from delivery date
- Condition: Unopened, unused, original packaging
- Opened Supplements: Cannot be returned for safety reasons
- Refund Method: Original payment method
Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, contact us right away. We will provide a prepaid return label at no cost to you.
- Contact us as soon as possible after receiving the item
- Provide photos of the damage when possible
- We'll provide a prepaid return label
- Full refund or replacement will be provided
Return Shipping
- Damaged or incorrect items: We pay return shipping
- All other returns: Customer pays return shipping
How to Start a Return
Contact our customer service team to initiate a return:
- Email: midwestvitamins@gmail.com
- Phone: (612) 407-7299
- Include your order number and reason for return
We'll provide you with return instructions and a return authorization number. Pack items securely in original packaging and ship to the address provided.
Refunds
Once we receive and inspect your return, refunds are processed within 5-7 business days. You'll receive an email confirmation when your refund has been issued. Please allow additional time for the refund to appear on your statement depending on your payment provider.
Exchanges
We don't offer direct exchanges. To exchange an item, return the original item following our return process and place a new order for the desired item.
Contact Us
For returns, exchanges, or questions about our policy:
Midwest Vitamins
Returns Department
20750 Roger Drive Suite C
Rogers, MN 55374
Email: midwestvitamins@gmail.com
Phone: (612) 407-7299
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed